The medical office manager salary depends significantly on the type and size of the medical facility that they will be working within. As with most management positions, the more education and experience that you have within the area of healthcare and management will help to increase the salary base you can expect to receive.
Medical Office Manager Salary
In 2018, the median pay for a medical office manager was $99,730 per year, or $47.95 per hour. Unfortunately, the Bureau of Labor & Statistics does not report directly on medical office managers, so this information is taken from Medical and Health Service Managers, which would involve medical office managers.
Typical entry-level education
Typically, a medical office will require at least a Bachelor’s degree in order for you to be a medical office manager. This also will most likely want you to have some type of experience (less than five years), whether that be in an internship or general work in the healthcare industry.
The job outlook for medical office managers, or medical and health services managers, is very good.
In 2016, there were 352,200 jobs available in the medical and health service managers industry. Through 2026, that is expected to grow by 20 percent, which is faster than average. There are an expected 72,100 jobs that will be opening up.
Job Description and Outlook
The primary responsibilities that a medical office manager may have are to supervise all of the staff that works within the office of the medical practice such as the secretary, receptionist, and medical biller.
They must have the skills and training necessary to help provide the staffing and human resources needed for the office area of the medical facility to operate smoothly to ensure that the customer service needs of the patients are their key focus.
The medical office manager will need to be knowledgeable in the areas of billing, coding and collections, appointment scheduling, and medical records maintenance so that they can ensure the work is done correctly and assist when their help is needed.
A medical office manager must be efficient, organized and resourceful. This individual must also have the ability to work flexible hours and function in a fast-paced environment with ease.
Their interpersonal skills must be very high because of the diverse amount of personalities that they will have to deal with. Strong decision-making skills, communication skills, and attention to detail are all essential traits that can help a Medical Office Manager be more successful within their position.
General duties of a medical office manager
Those that are in the field of medical and health services management, including medical office managers, typically perform the following duties on a day-to-day basis:
- Develop goals and objectives within the department
- Improve efficiency and quality of healthcare services delivered
- Hire, train, and oversee staff
- Ensure the facility is up-to-date and laws and regulations
- Create employee work schedules
- Manage facility finances, such as patient fees and billing
- Represent facility at board or investor meetings
- Prepare and monitor budgets for the department
- Communicate with medical staff
- Keep and organize records of facility’s services
Medical office manager working hours
Typically, medical office managers work full-time. Some may even work over 40 hours per work, due to the amount of work that needs to be done.
In certain healthcare settings, evening and weekend hours may be required. This is due to the fact that some healthcare facilities are open 24/7, such as hospitals and nursing homes.
Medical office managers may be required to be on-call, as well.
Training and Education Requirements
The amount of education and training required to become a Medical Office Manager varies from the type and size of one medical office to another.
The Practice Management Personnel of the medical office ultimately makes this call. Most offices prefer that a medical office manager hold at least a Bachelor’s degree in a field that is related to the job such as health services administration.
Some medical facilities only require that you hold an Associate’s degree in health administration or business management to gain entry into this field.
There are also some medical facilities that will require a Master’s degree, depending on the nature of the job.
It is also possible for someone who has an extensive working history as a medical billing specialist or medical secretary within a particular medical office, to be promoted to a position of Medical Office Manager.
Typical degrees and courses taken
Generally, medical office managers will have a degree in health management, health administration, public health administration, nursing, or business administration.
Many degrees will combine both management and healthcare, so you will take courses in both of these areas. These may include:
- Health services management
- Accounting and budgeting
- Human resources administration
- Strategic planning
- Law and ethics
- Health economics
- Health information systems
Many employers will require some sort of work experience. They may require this in addition to a degree, or in place of a degree.
Generally, they will be looking for experience in either an administrative or clinical position within a hospital or other healthcare facility.
For an example of this, many nursing home administrators have experience working as a Registered Nurse.
You could also have work experience through positions as an administrative assistant, medical records and health information technician, or financial clerk.
Qualities employers look for
As a medical office manager, there are many skill and qualities that an employer will want you to have. These may include:
- Communication skills
- Analytical skills
- Interpersonal skills
- Attention to detail
- Technical skills
- Leadership skills
There are no specific certifications that are necessary to become a Medical Office Manager. However, there are certification programs that are available to the professional who is looking for ways to stand out from other applicants.
The Professional Association of Medical Office Managers (PAHCOM) offers a designation program called the Certified Medical Manager (CMM). Medical Office Managers that have three years of experience in the health care field and at least twelve college credits programs that are related to health care or business management are qualified to take this program.
For candidates that have more than three years of related experience in health care, the college credits that are required for this program are reduced by one credit for each additional year of experience over the three years.
The CMM examination tests the knowledge that the medical practice manager has gained through their day-to-day experiences such as billing and collections, compliance, time management, patient education and employment and payroll.
The American College of Medical Practice Executives (CMPE) offers a certification program for Medical Office Managers who have at least two years of experience working in a direct management position within a medical practice.
The candidate must also have two different letters of recommendation that they have obtained from a current CMPE and a chief medical officer or another person within a leadership position at their medical practice.
There are various associations available to Medical Office Professionals who which to access higher educational opportunities, professional skills development, and networking abilities.
The Professional Association of Health Care Office Managers (PAHCOM) helps medical office managers obtain information about the latest developments within their career field.
This is a national professional association that has local chapters around the country. Medical office managers are also able to gain the benefits of discounts on essential products, services, and programs that can assist them with their career.
The Medical Group Management Association (MGMA) is also a national association that has various local chapters in some states. This professional association helps medical office managers gain access to industry data and survey information that allows the medical office manager make more informed decisions about the management of their medical practice.
The MGMA offers a variety of educational opportunities and the ability to network with other medical practice professionals around the country.
Most popular careers in Health:
- Medical Assistant
- Medical Billing and Coding
- Medical Transcriptionist
- Pharmacy Technician
- Health Administration
- Medical Sonographer
- Dental Assistant
Is Becoming a Medical Office Manager the Right Fit For You?
If you’re interested in both the healthcare industry and administrative tasks, then it is very possible that you could be the perfect fit as a medical office manager.
If you feel you’re only interested in healthcare, then you may want to look into other health positions, such as nursing or a more specialized career.
If you feel you’re only interested in the administrative aspects of the career, you may want to look into becoming an office manager outside of the medical field.
Are you going to take the first steps to become a medical office manager? Let us know in a comment!
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